George Reviews

Collected a item long story short my item was given to kids who i sensed were on the thieve . Staff are supposed to ask i. D when giving you items let alone giving items to children and my item. Store done nothing about this

DONT USE THE RECYCLE FOR 10% DISCOUNT. I returned around 10 items via their Owlcotes store to the Recycle for 10% discount, when I returned the goods I got a slip and an email which stated I will receive in 3 hours. Time and days ticked on so much that I'm upto 2 weeks now in waiting. Cannot believe they put 3 hours on their email when I'm told it's nor true and it's 10 days, well really it's 15 days and still counting. Take your goods to a charity shop it's more rewarding.

One star is too much. I ordered a Disney outdoor beanbag as they didn’t have any available instore. On the day of delivery I was given a 2 hour window and understood it would be delivered by yodel. After waiting in all day I received a message to say the item had been delivered. On checking my doorstep I could see no parcel had been left. I then contacted yodel who said that I had signed for the parcel and they had taken a picture of the item on my doorstep. I assured them that no parcel had been received and so they told me to contact Asda. After contacting Asda they assured me that they would chase it up and find out where the courier had left my parcel. Over 2 hours later the courier turned up with my parcel and on questioning he pretended he knew nothing and left quickly. I then received an email from Asda with a picture of someone else’s doorstep and signature. After emailing to explain that I did receive the parcel but it was over two hours later and that the picture of the doorstep and signature were not mine, they haven’t replied. Now having read other reviews I can see I am very lucky to have received my item.

I ordered a Lego train set from George Asda which took my payment from my bank, confirmed the order and provided tracking details of the order. Several days later the item it turns out was never in stock at Asda to start with, they took my money without telling me they couldn’t supply and haven’t , as yet , refunded my money. To make matters worse this was a Prime Day sale and I am now an extra £50 out of pocket before I try and buy this birthday gift elsewhere and have a very disappointed 10 year boy who was expecting this for his birthday. I haven’t had this type of terrible service for years and Amazon are miles better. I am struggling to get any meaningful response from Asda and will never buy from them again.Their CEO Roger Burnley has yet to reply to emails, which is this company so poor with customer service, I thought they were keen to keep customers?

REALLY BAD EXPERIENCE I placed an order for a tent on Wednesday 13th July as it said it was a available for next day delivery when it came to paying for the item next day delivery wasn’t available even that it said if you place you order within the next 3 hour it could be delivered next day. I called the customer service team and was told she was not sure why it happened but said if you click and collect from store it will be ready to collect Friday the 15th. I went and booked the camp site of a cost of £52 which is non refundable. On Friday the 15th got a text saying your parcel is delayed. I called the customer service line again and got a robotic reply no help trying to solve the problem so I’m down down £52 as the camp site is none refundable after being reassured the tent would be available to collect on Friday the 15th July and no trip away and very unhappy children. This is the last time I will ever use Asda/ George. Customer service is really poor and feel massively let down shame on you Asda. Should of just gone to Amazon. Wish I would of read the reviews about Asda online before ordering as the reviews say a lot about a company.

Waste of my time ordering some items from George. All items were in stock on the day of my purchase, and paid for on 7th July. Received confirmation email for click and collect at local store for 15th July. However on 14th july i received 3 x emails to inform me that 3 of the 5 items i had ordered were out of stock. Very strange this because the recorded message on their phone line says their website is updated daily, yet they wait 6 days to inform me that more than half my order was no longer available, Needless to say i cancelled the remaining 2 items and will never buy from George again. Dont say your website is updated daily when it absolutely isn't., or i would have got a cancellation massage the following day after ordering. Complete and utter waste of my time.

Returned an online parcel of 2 items. Phoned customer services today as money still not been refunded and told that they received the package on 30th June, apologised for the delay and advised that they would arrange a refund which I should receive in 3-5 days.
I asked for email confirmation of this and half an hour later I receive an email but saying ‘apologies your parcel has been delayed, but we aim to have it delivered to you today.
This was followed by a text message to the same effect.
I give up.
Do yourself a favour, don’t order online from Asda.

I did place an order for two pairs of shorts for my holiday in 2 days, only to find i look at my emails and have a cancelled order because its out of stock and they screwed up.
Thanks George.com off to sports direct tomorrow.

Rating fabrics natural quality and durability and customer service. Jeggings - Though I love the comfort of the elasticated waistband, sizing and style. Unfortunately the colour on fabric, esp black dye (which I prefer) always fades very quickly and the fibres warp soon after washing and wearing at 30 degrees. Colour fade prob due to higher % of cotton. Maybe better if made with more polyester/elastine fibres. I wouldnt recommend because of this and customer service esp instore - when returning shop bought to asda george (Eastlands) was rudely told by asda customer service and new george manager "that's what happens when the same pair is worn every day ". Even though I buy many online and instore in bulk, to avoid wear and tear. The online customer service lady spoke to the ladies instore and said that the items were returnable (regardless of out of date receipt) as colour fade was classed as faulty. Yet they still refused any kind of return.

The usual with this mob if you're ordering a large item.
Ordered a gazebo, day of delivery received a text to say it's been delayed. Parcel tracking with yodel says they've still to receive it from George. So why does George state they've dispatched it?. Save your money and time and avoid

Have George got a new fashion buyer on their payroll??
I've always loved many the styles offered by George and always found something I wish to buy but over the last few years I can't find anything I would want to wear! It's not just me. My friends who used to wear clothing bought at Asda say the same. They haven't found anything they'd want to wear either.
The kids range is OK. The mens is sparce but OK. The women's is awful and I think that's why there is a good secondhand market on the online auction company for older styles of George clothing. Just saying.......

I usually have no problems with Asda or George clothing, but I recently bought a pack of 5 boxer shorts for my son. The elastic waistband on one pair came away from the stitching after wearing 2 or 3 times, so I threw them away. Thinking it was a one off, I didn't think much of it, but now exactly the same thing has happened to another pair of boxers, so I paid £8 for a pack of 5 pairs of boxers, but there were 2 faulty pairs in the pack, so £8 might be reasonable for 5 pairs of pants, but it's not such a bargain, when you only get 3 pairs that can be worn.
I would have posted a photo to show the problem, but there is no way to upload pictures.

I bought clothes from Asda a month ago ago from the Leicester fosse store via Apple Pay and went to return them a couple of weeks ago. I didn’t have my physical card with me and was told without the card I couldn’t return my items. Which frankly is stupid because I spend £150 on Apple Pay and you can’t even refund me on it.

So today, I finally got back to Asda fosse park, I don’t drive so I have to rely on other people to drive me to fosse park because I have no other way to get there. I returned my items which was a faff because your staff are absolutely clueless and couldn’t find the items on the receipt I had to return them. One of these items had ripped and I’d only worn it once.

So I finally managed to return my items on my card. I wanted to buy another one of the items that had ripped because I liked the jumpsuit and wanted it for my holiday abroad.

Then I went to pay on the self service checkout and this is where your useless staff came into play. I paid via apply pay again on the self service machine and it never gave me a receipt. I told one of your staff who was apparently unable to print me a receipt off from the self service checkout.

How hard is it to print a receipt out for me when I may need to return the item, yet again, in case it breaks.

So I went to the customer service desk, YET AGAIN, and they were unable to print out the receipt quickly and wanted me to wait ten minutes whilst they did it.

All the staff I contacted that day were absolutely useless and no help at all.

They said that if I had a bank statement as proof of purchase I would be able to return my item instead of having the receipt. Which I think is highly unlikely giving your crap returns policy.

To add to that, the reason I was returning so many clothes is because you no longer have functional changing rooms in the Leicester Asda Fosse park store. This could’ve all been avoided if you had just used your brains and had the changing rooms open in the first place. You are all incompetent and I will never shop in Asda again.

This had nothing to do with the George section. But the Tilbury store in general. When the store opens up it's to bare shelves. They have a Garden section outside of the store and it's a shoplifters dream it's not alarmed there is no staff there so people can take as much as they like without being stopped. The security at the time wasn't at all bothered about it (security a young person) and did absolutely nothing. Yet they have CTV Infront of them ... And in the meantime due to shoplifters my shopping will increase. Then and this is only minor thing but they keep playing the same annoying tape on a loop day in and day out it's driving me insane I privately DM via twitter all I got back was they had passed my feedback to the management for review ??? Yet nothing has been done they don't care about customers ... And they don't want to even replace their shopping trolleys either when you have to go round the car park looking for a spare trolley. Now they are not bothered enough to respond to my DM Twitter. Asda are totally useless ....

Photo frame arrived cracked as no protective packaging. I contacted Asda and received a reply within minutes giving me the option of a refund or replacement. Excellent service. These days you normally wait days for companies to reply so I was happy to receive such a quick response.